A practitioner and passionate advocate of User-Centered Design who strives to create usable and enjoyable interactions with technology. A proven leader with thirteen years experience contributing to the releases of dozens of web, desktop and mobile applications. Specialties include rapid prototyping, user research, requirement gathering, and expert usability evaluations. Currently possesses an active secret security clearance.
User Experience Manager, 4/2012 - 7/2013
Managed a team of user experience designers, oversaw timelines and budgets, mentored junior employees and participated in pitches for new work. Responsible for user centered design on projects for top consumer and business brands. Ran discovery sessions and stakeholder interviews. Built wireframes, interactive prototypes, personas and taxonomies, performed heuristic evaluations and competitive assessments. Conducted user research including: user interviews, surveys and contextual inquiries. Worked closely with art directors and technologists to oversee design and implementation of all client work. Clients include: Schlage Locks, Illy Coffee, Office Max, M & T Bank, Wilminton Trust, T-Mobile, Avnet, Bearing Distributors International, Jumbo Supermarkets, Paris Department Stores and Alliance Data Systems.
Avnet - Designed a new user experience for the leading B2B electronic parts retailer. Conducted customer interviews, contextual inquiries, and led discovery and requirement gathering sessions with teams all over the world. Created a unique design that melded the tasks of searching and comparing highly technical products into a seamless process that far exceeds competitor offerings.
Illy Coffee - Tasked with improving conversion on their k-cup-like subscription program. Oversaw a team of user experience designers who created and tested multiple interactive prototypes. Managed project timelines and budge, dealt with integrating data from user tests and client feedback. Provided guidance to my team to help solve design problems.
Officemax - Updated design of mobile and tablet apps for Android and iOS. Created wireframes and designed a new features to help users find the correct toner/ink cartridge for their printers. Conducted users tests on new features and integrated feedback into design. Worked with developers and art directors to create a consistent experience across platforms.
Chief Technology Officer, 10/2011 - 4/2012
Booz Allen Hamilton
Associate, 8/2010 - 9/2011
User experience lead on various projects for government clients. Responsible for mentoring junior UX team members and writing their performance evaluations. Promoted UX within the company by creating and giving presentations on usability issues to members of the wider Booz Allen community. Participated in responding to RFPs from government agencies. Clients included: US Army, the Federal Emergency Management Agency, the Environmental Protection Agency, and Navel Submarine Command.
Ultra Electronics - Advanced Tactical Systems
Human Factors Engineer, 3/2007 - 4/2010
Redesigned company’s entire suite of applications. Responsible for visual design, information architecture, and interaction design for all products. Created prototypes, wireframes, requirements, and test-scripts. Conducted expert usability evaluations of existing products, including field studies with actual users heading to Iraq. Wrote company user interface design guide. Evaluated hardware products for compliance with military human factors standards (Mil-Standard 1472E). Designed UI for internal development and testing tools. Worked discreetly with export-controlled software and hardware that deal with sensitive intelligence.
Science Applications International Corporation (SAIC)
User Interface Design Engineer, 7/2004 - 2/2007
Senior interface designer for CityTime Workforce Management Application used by all 84 New York City agencies and 400,000 city employees. Responsible for all aspects of visual design, information architecture, and interaction design. Created high-fidelity prototype that served as a specification for developers, a tool to elicit client feedback, and inside sales support. Worked closely with developers to ensure successful implementation of GUI spec. Helped refine the technological concepts (XSL/Ajax) that power application’s front-end. Worked closely with clients, analysts, and developers to create interfaces for biometric data collection devices, IVR system, and kiosk. Managed information architecture team.
HSBC Bank USA (Contract Through Kanbay)
User Experience Architect, 12/2003 - 6/2004
Designed web applications for both Internet and Intranet. Modeled user behavior, produced wire-frames, use cases, and prototypes. Oversaw the work of team of designers and developers in India. Spearheaded internationalization efforts.
Interface Designer, 2/2002 - 7/2002
Worked as graphical lead on the product development team. Created new features and interface enhancements for the company’s suite of desktop software products. Designed icons, dialog boxes, and splash screens. Used flash to prototype proposed new functionality. Collaborated in the creation of technical specifications for use by the software developers.
Webmasters/designer, 1/2000 - 1/2002
Designed and maintained the IntraLinks corporate website the gateway for 70k+ users to access the company’s application services. Prototyped new features for IntraLinks core application. Reported weekly on website and application traffic.